• general
• Privacy
• Pricing
• Refunds & Cancellations
• workflow
• Other

General

◆ All commissions are digital products◆ Commissions include commercial usage for promotional use◇ Commissions can be used for streaming, self-promotional, content creation, and personal uses◆ The commission will be initiated once the initial invoice is paid by the client◆ I reserve the right to refuse commission requests◆ Commissions may not be used for AI derivative works, NFT, and cryptocurrency◆ I will try my best to contact those whose commission request I have accepted within 1 week. However, I may place your request on a waitlist and inform you if I am interested, but unable to take on additional work at the time◆ For those requests placed on a waitlist, please keep in mind that this does not guarantee that your commission request has been accepted◆ Commissions will be done in my style. I will try to follow the request to the best of my abilities as I can.◆ I reserve the right to include showcases of the completed work in my portfolio.◆ Please make sure to check for the “Important Notes” under each commission type within their respective pages, as they may have their own restrictions that apply under my Terms of Service◆ The completed commission will be delivered by email or Google Drive link◆ Characters must have an already established visual design. I will not be accepting design work, other than any applicable commission types (e.g. Live2D Mascots, Live2D vTuber model art)◆ The client is responsible for providing visual references and/or written description. Any extra requests that are not included should be also provided with clear reference.◇ Please note that the client must provide all details in their request, or else additional fees may be incurred if additional details are provided after the commission has been started◆ I reserve the right to stream the commissioned artwork, processes, to streaming sites or post WiPs on social media, unless otherwise discussed with the client. (e.g. request for private commission, NDA)◆ When using my work that you have commissioned, visible credit must be given to me. Please credit me with my social media. E.g. “Live2D Model Rig by duokhaydraws (twitter)”◆ The rights to the commissioned work may not be re-sold without my permission

• general
• Privacy
• Pricing
• Refunds & Cancellations
• workflow
• Other

Privacy

◆ The client and I both agree to keep any sensitive or personal information private◆ The commission may be done in private. However, this may be subject to additional fees, especially if under NDA.◆ The client will only receive the final product files, and will not receive any working files◇ For Live2D vTuber work, the working file may be distributed to the client’s rigger should the client engage in external work (i.e. Outfit commission) with a different rigger, as long as they notify me in advance/in their commission request.◇ The client must notify me by email when their Live2D vTuber model, or 3D model is given access to another person

• general
• Privacy
• Pricing
• Refunds & Cancellations
• workflow
• Other

Pricing

◆ Prices and TOS are subject to change over time◆ All prices listed are in USD◆ I only accept payment by the specified currency, USD.◆ I must be paid before I start the commission.◇ A minimum of 50% of the total cost must be paid before I start.◇ Alternatively, a payment plan for total costs exceeding 1000 USD may be created, and is accepted as long the initial 25% of the total cost is paid.◇ If the client requests a payment plan, then my standard 3 month deadline may not apply if the payment plan extends beyond 3 months◆ I must be paid in full before I deliver the completed work. In the case of exceptional circumstances, which must be discussed at the beginning of the commission, the completed work may be released to the client, in advance of me receiving the full payment.◆ Payment will be done by PayPal invoice, unless we have discussed and agreed to an alternative method◇ The payment from the client must be sent within 10 calendar days of me sending the invoice. The client may communicate with me in case more time is needed.◆ The client will not issue a chargeback for the commission during any point of the work, as well as after the completion of the work. In case of the client issuing a chargeback, all usage rights that were given to the client will be revoked◆ In case of any unintentional refunds with payment without the client’s knowledge, the client will be made aware, and is required to resolve it within 3 days. This can include communications with me in case the issue cannot be resolved within the deadline. Otherwise, the commission will be put on hold.

• general
• Privacy
• Pricing
• Refunds & Cancellations
• workflow
• Other

Refunds and cancellation

◆ The client may cancel the commission request at no charge if they have not paid the invoice.◆ Under normal circumstances, the client may not cancel the commission when the work has progressed beyond the initialization stage (i.e. Rough sketch, Model .PSD check)◇ A partial refund is allowed after receiving the rough sketch.◇ No refunds are allowed after the rough sketch has been approved◇ Cancelled work may not be used for external commercial purposes or commissions, unless the client pays for the rights to re-use this work◇ Regarding Model .PSD checks - A partial refund is allowed if the client does not wish to proceed with the commission upon receiving the initial consultation, discussion, and feedback.If I cannot complete the work within the 3 month deadline (see below for Workflow terms), then the client is free to request a cancellation of the commission, and will receive a partial refund depending on the amount of progress completed.◆ I reserve the right to cancel the commission due to personal reasons at any time, and will completely refund the client should this occur. I will do my best to communicate with the client before cancelling the commission

• general
• Privacy
• Pricing
• Refunds & Cancellations
• workflow
• Other

Workflow and Revisions

◆ The work will take 1-3 months to complete.◇ Please note: in case I complete the work early, the completed work may be delivered to the client after I receive full payment.◇ Commission requests with payment plans are not subject to the 3-months standard.◆ The client cannot set a deadline.◇ Rush orders are not accepted at this time.◆ I will provide WiPs at major points of the process, in which I require the client's approval in order to continue. Any excessive delays in communication from the client will increase the completion time allotment. Listed below are examples of major points requiring approval:◇ Rough sketch◇ vTuber model art - colouring and render◇ Live2D rigging WiPs for physics/angles XYZ/ body XYZ/etc◆ Depending on the progress, revisions for details from earlier stages may incur additional fees◆ I may solicit additional WiPs if I need clarification. These are not part of the major points◆ Clients may request WiPs at anytime, and I will try to respond within a week. However, they may not freely request for revisions for these WiPs◆ I allow a limited amount of major revisions outside of showing WiPs to the client.◇ To my discretion, any excessive amount of revisions will result in a charge. The client will be informed in advance for their consent to any possible charges, as well as the amount.◆ When the commission is complete, minor revisions will be allowed for quality purposes◆ If I make a mistake due to not following what the request clearly states, then I will correct my mistakes, free of charge. Please do inform me.

• general
• Privacy
• Pricing
• Refunds & Cancellations
• workflow
• Other

OTHER

Production of Physical goods and Re-sale

◆ The commercial fees listed do not include rights for production of merchandise for profit/sale. This must be purchased.◇ The client must notify me by email when their Live2D vTuber model, or 3D model is given access to another person.◇ The client may not re-sell the rights to their Live2D vTuber model without my permission.